Frequently Asked Questions

1. How Do I Search?

Use the search box: Enter a product keyword or part number in the search box at the top of the screen and press Enter or click the magnifying glass icon on the right. You can also type part of a model number and choose an item from the drop down list that appears.

Search Tips: To refine your search results you can use the 'Category' or 'Price' options at the top of the Search results screen.

2. How Do I Purchase?

• Once you have found the product you wish to purchase, click on the 'Add to shopping basket' button.
• On the next page you can change the 'Payment Method', adjust quantity, enter any comments regarding the order/delivery instructions and enter your Purchase order number. You then click the 'Checkout' button.
• You will need to have an account to proceed to the next step. So if you have not logged in you will be prompted to do so, or enter your login details.
• You can choose your shipping address on this screen or enter a new shipping address. Then click 'Next'.
• Confirm your order on this screen and read the Terms and Conditions and tick the checkbox. Click 'Place Order'.
• If you are paying by Credit card you will need to enter the details on this screen. Once complete click 'Next'. You will receive an order confirmation email as well as credit card receipts via email immediately. Please check your Junk email folder if you do not receive them.
• Your order is then complete and will be processed by our orders team. You will receive status updates on the ETA if any items are out of stock.

3. Are the prices shown inc or ex GST?

All prices shown are inc GST. The GST amount will be shown during the checkout process.

4. Can I Pay with Paypal?

Not yet. Look out for this functionality in the future.