Frequently Asked Questions
1. How Do I Search?
search box: Enter a
product keyword or part number in the search box at the top of the screen and
press Enter or click the magnifying glass icon on the right. You can also type
part of a model number and choose an item from the drop down list that appears.
refine your search results you can use the 'Category' or 'Price' options at the
top of the Search results screen.
2. How Do I Purchase?
- Once you have found the
product you wish to purchase, click on the 'Add to shopping basket'
- On the next page you can
change the 'Payment Method', adjust quantity, enter any comments regarding
the order/delivery instructions and enter your Purchase order number. You
then click the 'Checkout' button.
- You will need to have an
account to proceed to the next step. So if you have not logged in you will
be prompted to do so, or enter your login details.
- You can choose your shipping
address on this screen or enter a new shipping address. Then click 'Next'.
- Confirm your order on this
screen and read the Terms and Conditions and tick the checkbox. Click
- If you are paying by Credit
card you will need to enter the details on this screen. Once complete
click 'Next'. You will receive an order confirmation email as well as
credit card receipts via email immediately. Please check your Junk email
folder if you do not receive them.
- Your order is then complete
and will be processed by our orders team. You will receive status updates
on the ETA if any items are out of stock.
3. Are the prices shown inc or ex GST?
prices shown are inc GST. The GST amount will be shown during the checkout
4. Can I Pay with Paypal?
Not yet. Look out for this functionality in the future.